Human Service Transportation generally refers to transportation services catered to the "transportation disadvantaged" elderly, disabled and low-income populations. Coordination of these services is an ongoing issue due to the multitude of different programs providing services to these groups. Elderly, disabled and low-income groups also comprise a large segment of the market for public transportation in rural and small urban areas. This creates a need to coordinate both public transportation and the specialized transportation services for the transportation disadvantaged. In downstate Illinois the IDOT Division of Public and Intermodal Transportation oversees the coordination process.
The HSTP planning and implementation process includes :
- A review of existing services and resources within the region
- Identification of the transportation needs of persons with disabilities, older adults, and persons with limited incomes
- Strategies for meeting these needs
- Prioritization of existing and planned services
- Identification of projects to be included in the Regional Plan of Projects (RPOP). These projects are then submitted to the State Oversight Committee, which in turn recommends projects for inclusion in the State Plan of Projects (SPOP)
HSTP Coordinators work directly with public transit providers, human service agencies, state agencies and regional stakeholders to ensure that the Human Service Transportation Plan is efficient, equitable and well-coordinated, and designed to best serve the needs of their region. They assist in implementing the plans by working directly with these stakeholders on an ongoing basis.